1. About this policy
This policy explains how personal information is handled on TetraDetect.com while Tetra Detect X1 is in pre-launch. Full business, checkout, payment, fulfilment, and customer-support privacy information will be reviewed and updated before the product is made available for public purchase.
2. Who controls the information
TetraDetect.com is operated for the pre-launch promotion of Tetra Detect X1. During this early access phase, the site only collects information submitted voluntarily through the launch interest form. Formal trading details and customer service contact routes will be published before live sales begin.
3. Information we collect
When you register interest, we may collect your email address, selected product option, optional name or company, optional notes, submission date and time, IP address, and basic server log information. This helps us understand demand and respond appropriately before launch.
4. How we use the information
We use submitted details to manage the launch list, send availability and pricing updates, understand interest in software-only and device-plus-software options, respond to enquiries, and protect the website from misuse.
5. Lawful basis
Launch updates are based on your consent when you submit the form. Website security, spam prevention, and basic administration are handled on the basis of legitimate interests in operating a reliable pre-launch website.
6. reCAPTCHA and spam prevention
The form may use Google reCAPTCHA to reduce automated spam and abuse. Google may process technical information in order to provide that security check. Use of reCAPTCHA is subject to Google's own privacy policy and terms.
7. Sharing information
We do not sell submitted details. Information may be processed by service providers involved in hosting, form protection, website security, administration, or future email delivery. They should only process information for those service purposes.
8. Storage and security
Launch-list submissions are stored server-side and are not intended to be publicly visible. Reasonable technical measures should be used to restrict access to stored enquiry data. No internet service can be guaranteed completely secure.
9. Retention
Launch-list details are kept while the product is in pre-launch and for a reasonable period after launch so availability information and early enquiries can be managed. Details may be deleted earlier on request where appropriate.
10. Cookies and analytics
The current pre-launch site is intended to operate without advertising cookies. If analytics, payment systems, checkout tools, email marketing tools, or embedded services are added when the product goes live, this policy and any required cookie information will be updated.
11. Your choices
You can ask to be removed from launch updates. Depending on your location, you may also have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information.
12. Complaints
If you are in the UK and remain unhappy with how personal information is handled, you may contact the Information Commissioner's Office. We recommend contacting TetraDetect.com first so any issue can be reviewed.
13. Future updates
This policy will be updated as Tetra Detect X1 moves from pre-launch to live sales, particularly if checkout, payments, customer accounts, delivery, email marketing, or support systems are introduced.